Frequently Asked Questions (FAQ)

Do you accept returns?

Due to the nature of our handmade candles & Reed Diffusers, we do not accept returns or exchanges unless
the item arrives damaged or defective. If there’s an issue, please contact us within 7 days of
delivery with a photo.

How long will my order take to arrive?

Orders are processed within 4–5 working days. Once shipped, standard UK delivery usually
takes 2–4 business days depending on the courier.

Are your candles  & Reed Diffusers made with natural ingredients?
Yes! Our candles & Reed Diffusers are made using natural soy wax, Augeo base and high-quality fragrance oils. They’re
vegan-friendly and free from harmful additives.

Can I customize a candle & Reed Diffuser or request a bulk order?
Absolutely! For custom or bulk order enquiries, please contact us directly at:
info@7designsinteriors.co.uk or 7designsinteriors@gmail.com

What should I do if my candle arrives damaged?
If your item arrives damaged, email us a photo within 7 days and we’ll arrange a
replacement or refund.

Candle Care
To get the best experience and safest use from your candle, follow these simple tips:

Trim the wick to 5mm before each use to ensure a clean, even burn.
Always allow the wax to melt all the way across the top (especially the first time) to
avoid tunneling.Do not burn for more than 4 hours at a time.Never leave a burning candle unattended.Keep away from drafts, flammable objects, children, and pets.Stop burning the candle when about 1cm of wax remains.   Allow the candle jar to cool completely before touching or moving.

Reed Diffusers-How to Use

Place your diffuser on a stable surface, away from direct sunlight and heat sources.Remove the stopper and insert the reeds into the bottle.Allow 24 hours for the fragrance to absorb and begin diffusing.For a stronger scent, carefully flip the reeds every weeks (use a tissue to avoid contact with skin).Wash your hands after handling.

Care & Safety

Keep out of reach of children and pets.Avoid placing directly onto painted, polished, or synthetic surfaces — use a coaster or protective mat.Do not light the reeds.Wipe any spills immediately to avoid damage to surfaces.Store away from heat, flames, and direct sunlight.

Longevity

Your diffuser will last approximately 3–4months, depending on room size and ventilation.Please note: Diffusers may evaporate more quickly in warmer rooms or when replaced near heat sources or direct sunlight.To extend life, place in a smaller room or less drafty area, keep away from radiators or open windows.

Interior Design

Do you offer Interior Design services?

Yes, We believe that every design should be a reflection of the client's unique needs and lifestyle.

What types of Projects do you take on?

We work across a range of projects, from individual room styling to full home transformations, depending on scope and vision.

Do you work on small spaces or full rooms?

Yes, both. We approach every space with the same level of detail, whether it’s a single room or a complete interior project.

Do you offer consultations?

Yes, consultations are available to explore your space, ideas, and how we can bring your vision to life.

What is your design style?

Our style is minimal, warm, and timeless — focusing on natural tones, texture, and intentional, lived-in spaces.

How can I book a project with you? 

You can contact us directly via email or our enquiry form, and we will guide you through the next steps.

info@7designsinteriors.co.uk-07717415714.

Christmas, Floral & Seasonal Styling

 Do you offer full Christmas decorating services?
Yes — I offer bespoke Christmas styling for homes and selected spaces, including tree styling, mantel décor, tablescapes, entryways, and full-room seasonal transformations.

When should I book Christmas styling?
It’s best to book between August and early November. Availability becomes limited closer to December.

Do you provide decorations or do I need to supply them?
I can work with your existing décor or provide a fully styled package with curated pieces depending on your budget and style preference.

Do you install and remove decorations?
Yes, installation is included in styling packages. Removal can also be arranged after the festive period if required.

Can you match my home’s existing interior style?
Absolutely — all Christmas styling is designed to complement your home’s existing tones, textures, and overall aesthetic.

Floral Arrangement 

Do you offer artificial or real flowers?
I specialise in high-quality artificial floral arrangements, designed to look elegant, timeless, and long-lasting.

Can I request custom arrangements?
Yes — all arrangements can be tailored to your space, colour palette, and occasion.

Do you create arrangements for events or gifting?
Yes, floral styling is available for home styling, gifting, seasonal displays, and special occasions.

How long do artificial arrangements last?
With proper care, they last for years while maintaining their appearance, making them a sustainable styling choice.

Do you deliver floral arrangements?
Yes, local delivery and collection options can be arranged depending on your location and order size.